Privacy Policy — DropZone

Information We Collect

When you make a purchase or interact with our store, we may collect the following information:

1. Personal details: name, email address, shipping address

2. Payment information: processed securely by Stripe — we never store your card details

3. Device and browser data: IP address, browser type, and pages visited for analytics purposes

4. Order history: items purchased, order dates, and delivery details

How We Use Your Information

We use the information we collect to:

1. Process and fulfil your orders

2. Send order confirmations and shipping updates

3. Respond to customer service enquiries

4. Improve our website and product offerings

5. Prevent fraud and maintain security

We will never sell, trade, or rent your personal information to third parties for marketing purposes.

Payment Security

All payments are processed securely through Stripe, a PCI Level 1 certified payment processor. Your card details are encrypted end-to-end and never touch our servers.

We use 256-bit SSL encryption across our entire website to protect your data in transit.

Cookies

We use essential cookies to operate our store, including:

1. Cart data stored in your browser (localStorage)

2. Session management for checkout

We do not use advertising cookies or tracking pixels. We may use privacy-respecting analytics to understand how visitors use our site.

Third-Party Services

We work with trusted third parties to operate our store:

Stripe — payment processing (Stripe Privacy Policy)

Cloudflare — website hosting and CDN (Cloudflare Privacy Policy)

These services have their own privacy policies governing how they handle your data.

Your Rights

Under the Australian Privacy Act 1988, you have the right to:

1. Access the personal information we hold about you

2. Request correction of inaccurate information

3. Request deletion of your personal data

4. Opt out of marketing communications at any time

To exercise any of these rights, please contact us at support@dropzone.store.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at support@dropzone.store.